How will my purchase reflect on my credit card or bank statement?
For purchases made through our online store, the transaction will appear under a generic name on your credit card or bank statement to ensure your privacy.
If you select Direct Bank Deposit, the payment will reflect as Play With Me (Pty) Ltd, as required for banking purposes.
How will my items be packaged for delivery?
We fully respect the need for discretion. All orders are shipped in plain, unmarked packaging, with no indication of the contents.
Waybill sender information is intentionally vague to ensure your privacy at every stage of delivery.
How do I return a faulty or damaged item?
Please contact our orders team at orders@playwithme.co.za, including your order number and details of the issue.
We will arrange collection of the item for inspection and assist you according to our returns process.
How do I activate a product warranty?
All products purchased from our store include a minimum 1-year warranty, provided the item has been used as intended and shows no signs of misuse or abuse.
You do not need to register your product with the manufacturer to be covered by the standard warranty. Should a fault arise, we will gladly assist with a replacement or resolution in line with our warranty process.
Some manufacturers offer extended warranties, which we will honour where applicable.
Please note: items must be returned in their original packaging, so we recommend keeping the box for the duration of the warranty period.
What payment methods are available?
We offer a range of secure and convenient payment options at checkout:
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Debit or credit card (Visa / Mastercard)
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Ozow (Instant EFT)
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Payflex
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Direct Bank Deposit
All payment methods are processed securely.
Do you deliver outside of South Africa?
At this time, we only deliver within South Africa.
Who can I contact if I have a question about my order?
For any order-related queries, please contact orders@playwithme.co.za and include your order number so we can assist you as efficiently as possible.