1. How will my purchase on playwithme.co.za reflect on my credit card/bank statement? 
  • For purchases made directly through the store, the name of the store will reflect as “The Online Store”
  • If you’ve selected to make a direct bank deposit to Play With Me (Pty) Ltd, our Company name will be reflected on your bank statement. 
  1. How will my items be packaged upon delivery? 

We respect the need for discretion with regards to the nature of the items that have been purchased. Your parcel will be discreetly packaged so that no one but you will know what’s inside.  Waybill ‘sender’ information is also deliberately vague – for your convenience. 

  1. How do I return a faulty/damaged item? 

Please log the request to our orders team: orders@playwithme.co.za with details of the issue and your order number. We will then arrange for collection of the faulty item for inspection. 

  1. How do I activate warranties on items that offer a warranty? 

Warranties vary from manufacturer to manufacturer. Please contact the manufacturer directly for all warranty registrations. If you need any help from our team, please contact us! 

  1. What payment methods can I make use of? 

The following payment options are available to you at checkout:

  • Debit or credit card (Mastercard/VISA)
  • Masterpass
  • Instant EFT
  • Direct Bank Deposit 
  1. Do you deliver outside of South Africa? 

At this time, we only deliver within the borders of our beloved country. If this changes in future, we will most certainly let you know. 

  1. Who do I contact if I have a query about my order? 

You can contact us at orders@playwithme.co.za. Please reference your order number so that we may assist you as efficiently as possible.